Privacy Policy – Kaliwatu Residence

Welcome to Kaliwatu Residence Labuan Bajo. Your privacy is important to us, and we are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Who We Are
Kaliwatu Residence Labuan Bajo is a hospitality property providing accommodation and guest services in Labuan Bajo, East Nusa Tenggara, Indonesia.
This Privacy Policy applies to all personal information collected through:
Our website.
Third-party booking platforms.
Direct communication with guests.

2.Information We Collect
We may collect and process the following types of personal data:
Identity Data.
Full name and title.
Date of birth (where required by law or accommodation regulations).
Contact Information.
Email address.
Phone number.
Booking Details.
Check-in and check-out dates.
Room or residence preferences.
Number of guests.
Payment Information.
Billing details and limited payment information.
Payments are processed securely through third-party payment providers.
We do not store full credit card details.
Communication Records.
Emails, messages, inquiries, or feedback you share with us.
We do not collect sensitive personal data unless it is necessary to provide our services (for example, accessibility needs or dietary requirements).

3. Purpose of Data Collection
We use your personal data to:
Confirm, manage, and fulfill reservations.
Communicate with you regarding bookings or inquiries.
Personalize guest experience and improve our services.
Comply with applicable legal and regulatory obligations.
Send promotional or marketing communications only with your consent.

4. Who We Share Your Data With
We do not sell your personal data.
We may share your data with:
Cloudbeds — booking engine and payment processing.
WhatsApp (Meta) — guest communication and website chat.
Government authorities — where required by Indonesian law.
All third parties are required to process your data securely and lawfully.

5. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

6. Your Rights
You have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data where legally permitted.
Object to or restrict certain types of data processing.
Withdraw consent for marketing communications at any time.
To exercise these rights, contact us at info@kaliwatu.com.

7. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure.
While no system is completely secure, we take reasonable steps to protect your data.
If you suspect any misuse of your personal data related to Kaliwatu Residence Labuan Bajo, please contact us immediately at info@kaliwatu.com.

8. Cookies and Tracking
Our website may use cookies to:
Improve website functionality.
Analyze performance and usage.
Collect anonymized analytics data.
You can manage or disable cookies through your browser settings.

9. External Links
Our website may contain links to third-party platforms such as Cloudbeds and WhatsApp.
We are not responsible for the privacy practices of these platforms. Please review their privacy policies directly.

10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates may be communicated via email or website notice.

11. Contact Us
For questions or concerns about this Privacy Policy or how your personal data is handled, please contact us at: Kaliwatu Residence Labuan Bajo, info@kaliwatu.com